Privacy Policy
Effective Date: October 1, 2025
Last Updated: October 1, 2025
Parts Depot LLC (“Parts Depot,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, partsdepotllc.com, and related services (the “Site”).
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, company name, email address, phone number, billing/shipping address, and payment details.
- Order Information: Product purchases, order history, and shipping preferences.
- Technical Information: IP address, browser type, operating system, and usage data collected through cookies or similar technologies.
2. How We Use Your Information
We use your information to:
- Communicate with you about your orders, inquiries, or support requests.
- Improve our website, products, and services.
- Send marketing communications (with your consent and subject to opt-out options).
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Shipping carriers, payment processors, IT, and support vendors who help us operate our business.
- Third-Party Logistics (3PL) Providers: To fulfill and deliver your orders.
- Legal Obligations: If required by law, regulation, or government request.
4. Cookies and Tracking
Our Site uses cookies and similar technologies to:
- Enable site functionality (such as shopping cart and checkout).
- Analyze website traffic and improve performance.
- Personalize your experience.
You can control cookies through your browser settings, but some features of the Site may not function properly if disabled.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. SMS Communications & Consent
We may use text messaging (SMS) to communicate with customers about quotes, orders, or customer service matters.
How We Obtain Your Phone Number:
- When you complete a “Request a Quote” form on our website, providing your phone number is required.
- You may also initiate contact by texting our business number directly.
Your Consent:
By submitting your phone number on our website or initiating communication with us via SMS, you consent to receive text messages from Parts Depot LLC related to your inquiry, order updates, or customer support.
Disclosures & Opt-Out:
- Message and data rates may apply.
- We do not send SMS marketing messages.
- You may opt out of receiving text messages at any time by replying STOP, or reply HELP for assistance.
- These SMS disclosures are provided both on our website’s quote form and in this Privacy Policy.
7. Your Rights
Depending on your location, you may have rights under applicable privacy laws, including:
- Accessing, updating, or deleting your personal data.
- Opting out of marketing communications.
- Restricting or objecting to certain data processing activities.
- Requesting data portability (where applicable).
To exercise these rights, contact us at support@partsdepotllc.com.
For residents of the European Economic Area (EEA), United Kingdom, and other jurisdictions with privacy regulations, we will process personal information only when we have a lawful basis to do so (such as consent, performance of a contract, or legal obligations).
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.
9. International Data Transfers
If you access our Site from outside the United States, your information may be transferred to and processed in the United States or other countries. By using our Site, you consent to such transfers, subject to applicable legal safeguards.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from them.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Parts Depot LLC
1875 State HWY 26, Suite 200
Grapevine, TX 76051
Email: support@partsdepotllc.com
Phone: +1 214 910-1456